STARGATE PRODUCTS, LLC
WARRANTY
Stargate Products, LLC warranties its product for up to one year from the date of purchase as to workmanship only. Normal wear and tear do not constitute a warranty claim. Misuse and/or failure to install the product properly is not a warranty claim. If a perceived warranty issue occurs please contact us at 1-903-356-5766
RETURN POLICY
It is our mission to ensure that your shopping experience with us is simple and enjoyable.
Please check your order upon receipt, and immediately report any damages that may have occurred during shipping. Save all packing material including the box, and take pictures of the damage, so that we may contact the delivery carrier and file a report immediately. This is typically a time sensitive issue with carriers. Contact Stargate Products at 1-800-468-4267 to report problems, or with questions or assistance.
If you are not satisfied with your item, you may return it within 30 days from the date received. The item MUST be in its original condition and box, including all parts and packing materials. Please call us at 1-800-468-4267 to obtain a Return Goods Authorization Number (RGA#) and shipping instructions. Include a copy of the original invoice with your return and write the RGA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our products so that we can continue to improve our service. Return to the physical address listed below. Shipping costs are non-refundable and will be subtracted from the total refund, unless the item is returned as a result of shipping damage, or is defective. For your protection, we encourage you to send your return prepaid via UPS or Fed Ex. We do not accept COD’s. Save your shipping receipt and tracking number for proof of return delivery. We are NOT responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, you will be credited minus the original shipping cost once your return is processed. Complete form below and return to:
Stargate Products, LLC
10110 CR 3605
Quinlan, TX 75474
Purchaser’s Name: _________________________________________
Street Address: __________________________________
City: _____________________________ State: ________ Zip Code: ______________________
Daytime Phone Number: ___________________ Evening/Cell Phone: _____________________
Email address: __________________________________
Reason for return: __________________________________________________________________________________________________________________________________________________________________________
How can we help: __________________________________________________________________________________________________________________________________________________________________________